Baggage

Please contact the local Handling Agent at your destination, they will inform you how to proceed. You will be provided with a file reference, an inventory form to fill in and a preprinted envelope, addressed to our Central Baggage Handling Division in Paris. If your baggage haven't been found within 2 days, please send in this inventory form (see more detailed instructions under 'My baggage was delayed when returning to Norway.'

Our handling agent, Roros Flyservice, is responsible for the tracking of your baggage during the first five days, they will contact you as soon as the baggage has arrived in order to agree on the delivery details.



To follow up on your baggage you can use our ‘Baggage tracking'. Please write your reference number as given on the irregularity report and your name.



Alternatively you can contact our Baggage Call Center which will give you assistance daily from 07.30 to 22.00.

Tel.: 815 35 001

If you haven't been contacted by Wideroe within 48 hours, we kindly ask you to send the inventory form in its preprinted envelope, addressed to our Central Baggage Handling Division in Paris. Remember to write in English or French and be as precise as possible in the description of your baggage contents, since this is an important support for the searching and matching procedure. Then starts a detailed secondary search which lasts for 21 days. Failure to submit the inventory form can delay the search for your baggage and the eventual settlement of your claim.



Kindly retain the originals of the following documents:

the remaining part of your passengerticket

boarding pass

baggage identification tags

Property Irregularity Report (PIR) number

original receipts for all extra costs due to thedelayed baggage

bank account details including IBAN and SWIFT

photocopy of your passport

If the baggage has not been tracked within 21 days, the Central Baggage Handling Division will forward your file to the Baggage Call Center, to whom you must submit your claim, in written, for compensation according to the 'Conditions of Carriage'.

In order to meet your claim, within liability limitations of the 'Conditions of Carriage', we kindly ask you to turn in your suitcase together with the Damage Report to any Wedins shop in Norway. The decision as to whether the suitcase can be repaired or must be replaced will be made by the shopkeeper, who will also make a price evaluation. Maximum compensation is NOK 1,200 ,- The shop will send an invoice to Air France.



If there is no Wedins shop in your area you may turn in your suitcase to any retail store and send in a written claim to Air France together with the original invoice and Damage Report. Air France will then reimburse the customer, minus a 20% "wear and tear"-deduction from the receipt.



Send in your written claim together with the documents stated above to:

Air France - Europe

Baggage Claim Center

TSA 21235

75564 PARIS CEDEX 12

France

If you have not reported the damage on your baggage at the airport upon your arrival, this must be done in written* to the carrier immediately after discovery of the damage and, at the latest, within 7 days from receipt, according to the ´Conditions of Carriage´. Beyond the 7-day limit no compensation can be claimed.



* It is very important to include the remaining part of your passenger ticket or boarding pass as well as your baggage tag.



You can also, as an alternative, submit your claim to your private insurance company instead of Air France.