Requests and claims

We are here to help you.

For a faster response, please fill in the online form below.

For priority response, please enter your Flying Blue number

Alternatively, you can contact us by mail:





Air France – Europe


Customer Care Center


TSA 21235
75564 Paris Cedex 12
FRANCE


For your information:

Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

Or by phone on 23 50 20 01 (opening hours Monday to Friday, from 9:00 AM to 5:00 PM)*


*Please note that the Customer Care Center is closed on the following days: January 1st, Good Friday, Easter Monday, December 25th, December 26th.

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.