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Contact us
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Requesting online help
Do you need help using our website ?
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Requesting a ticket refund
A refund is subject to the conditions of the fare you purchased.
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk? Were you unable to locate your baggage on arrival or was it damaged? We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.